Please introduce a configurable “Get Expert Shopping Help” floating widget for Shoopy stores, similar to the experience currently used by Frido and Flamingo Health.

The widget should open a single panel offering customers three ways to connect:

Why this is required:

Many Shoopy merchants sell products that require consultation before purchase, including mobility equipment, medical aids, furniture, electronics and customised products.

For Acc-Red, customers frequently need expert assistance to:

* Select the correct wheelchair ramp length.

* Share photographs or videos of their steps and entrance.

* Check whether the product suits a manual or powered wheelchair.

* Understand load capacity, dimensions and portability.

* See a live product demonstration.

* Decide between a ready-made product and an installed solution.

Providing this guidance directly from the product page can reduce hesitation, prevent unsuitable purchases and help customers make safer decisions.

Requested merchant controls:

* Enable or disable each contact method individually.

* Add the WhatsApp number, telephone number and video-call link.

* Set working hours and an offline callback option.

* Customise the heading, button labels, colours and icons.

* Display it sitewide or only on selected product pages.

* Automatically include the product name, SKU, selected variant and URL in the WhatsApp message.

* Allow “Connect Now” or “Book a Video Consultation.”

* Track widget opens, channel clicks, assisted orders and revenue.

* Make the widget mobile-responsive and WCAG 2.2 AA accessible, including keyboard navigation, screen-reader labels, visible focus and an accessible close button.

A simple first version does not require Shoopy to build its own video-calling infrastructure. Merchants could configure WhatsApp, Google Meet or another video-call link. Scheduling and agent routing could be added later.

Reference implementations:

* Frido: https://myfrido.com/

* Flamingo Health: https://www.flamingohealth.com/

Both stores provide a unified expert-shopping interface containing WhatsApp assistance, live video shopping and shop-on-call options.

This would give Shoopy merchants a conversion-oriented feature currently available through custom implementations on Shopify stores, while being particularly valuable for high-consideration and demonstration-led products.